Terms of Service

Effective Date: 28/08/2025

These Terms of Service ("Terms") govern access to and use of the Chamelix software-as-a-service platform ("Platform"). By accessing or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

1. Provider Identity

Pursuant to Italian Legislative Decree No. 70 of 9 April 2003, the following information is provided:

• Company name: ArizenLab S.r.l.s. (the "Provider")
• Registered office: Via Padova 20, 36010 Zanè (VI), Italia
• VAT number: 04578500243
• REA number: VI-414502
• Certified email (PEC): arizenlabsrls@pec.it
• Share capital: EUR 1.00, fully paid in
• Contact email: app@chamelix.it

The Chamelix Platform is provided and operated by ArizenLab S.r.l.s., registered office at Via Padova 20, 36010 Zanè (VI), Italia, VAT 04578500243.

2. Definitions

• Platform: the Chamelix software-as-a-service (SaaS) platform, including its web applications, features and ancillary services described in these Terms.
• Provider: ArizenLab S.r.l.s., as identified in Section 1.
• User: any natural or legal person who accesses or uses the Platform.
• Consumer: a User who is a natural person and uses the Platform for purposes unrelated to any business, commercial, craft or professional activity they may carry out (Article 3 of the Italian Consumer Code, Legislative Decree 206/2005).
• Organization (or "Business Customer"): the entity — such as, by way of example, a sports club, gym, sports center or salon — that uses the Platform in the course of its business or professional activity to manage bookings, memberships, documents, reminders and interactions with its own customers or members.
• User Content: any data, text, document, image or other material uploaded to or entered into the Platform by a User or an Organization.

3. Scope and Acceptance

These Terms apply both to Consumers and to Organizations. Certain clauses apply differently: where these Terms expressly distinguish between Consumers and Business Customers, the category-specific provisions prevail. Nothing in these Terms excludes or limits the rights granted to Consumers by mandatory provisions of law, including the Italian Consumer Code (Legislative Decree 206/2005).

Where a natural person accepts these Terms on behalf of an Organization, they represent and warrant that they have the authority to bind it; in that case these Terms are concluded between the Provider and the Organization.

4. Subject Matter of the Service

The Platform provides digital tools for managing sports and service activities, including, depending on the active configuration: booking of facilities, classes and appointments; management of memberships and related documents (including, where the module is enabled, sports medical certificates); sending of reminders and operational communications; and communication features between Users and Organizations.

The Platform is a technical tool. Any contracts relating to the services offered by Organizations (for example lessons, entries, subscriptions, memberships) are concluded and performed exclusively between the Organization and its own customers or members: the Provider is not a party to those relationships and is not responsible for their performance, without prejudice to any liability the law mandatorily places on the Provider. Any disputes relating to those relationships must be handled directly between the parties concerned.

The Provider may evolve the Platform over time, introducing, modifying or discontinuing features, provided that this does not substantially and adversely alter the service as a whole; substantial changes are governed by Section 13.

5. Registration and Accounts

5.1 Requirements

To access certain features, you must create an account. You agree to provide accurate, up-to-date and complete information during registration and to keep it updated.

5.2 Age Requirement

Registering an account on your own behalf is reserved to persons aged 18 or over. By using the Platform, you represent and warrant that you meet this requirement. Data relating to minors may be present on the Platform only if entered by a parent or legal guardian acting for the minor, or by the Organization within its own membership workflow, as described in the Privacy Policy. The Organization remains responsible for verifying the requirements and the legal basis within its own membership workflow.

5.3 Account Security

You are responsible for safeguarding your credentials and for the activities carried out through your account. You agree to promptly inform the Provider of any unauthorized use of your account or any other security breach you become aware of.

5.4 Organization Accounts

Organizations are responsible for managing access by their operators and staff, for assigning roles within their organization, and for the activities carried out through accounts attributable to them.

6. Acceptable Use

You agree to use the Platform exclusively for lawful purposes and in accordance with these Terms. In particular, you agree not to:

• use the Platform in violation of applicable laws or regulations, or for fraudulent or unlawful purposes;
• interfere with the proper functioning of the Platform, circumvent its security measures, or restrict others' use of it;
• access or attempt to access accounts, data or areas of the Platform for which you have no authorization;
• impersonate others or falsely represent your identity or affiliation with any person or entity;
• upload content that is unlawful, defamatory, or infringes third-party rights (including intellectual property rights and data protection rights);
• carry out scraping, decompilation, reverse engineering or systematic data extraction from the Platform, except as permitted by mandatory provisions of law;
• resell, sublicense or make the Platform available to third parties outside the uses permitted by these Terms.

The Provider may take reasonable and proportionate measures to protect the security and integrity of the Platform, as provided in Section 12.

7. User Content and License

Users and Organizations retain all rights in their respective User Content. By uploading User Content to the Platform, you grant the Provider a limited, non-exclusive, non-transferable (except to the technical suppliers the Provider relies on to deliver the service) and royalty-free license to host, reproduce, process and display such content for the sole purpose of providing, maintaining and improving the Platform and complying with legal obligations. The license ends when the content or the account is deleted, subject to the technical backup windows described in the Privacy Policy.

Whoever uploads User Content warrants that they hold the necessary rights and authorizations and that the content does not infringe third-party rights or applicable rules. The Provider does not carry out prior editorial review of User Content, but may remove or disable access to content that is manifestly unlawful or in breach of these Terms, including upon notice, within the limits of applicable law.

8. Intellectual Property

The Platform — including software, interfaces, logos, trademarks, databases and any other content, features and functionalities associated with it, excluding User Content — is owned by the Provider, its licensors or other content providers and is protected by intellectual property laws. These Terms do not transfer to you any intellectual property rights in the Platform: you are granted solely a personal, limited, non-exclusive, non-transferable and revocable right of use, for the duration of the relationship and within the limits of these Terms.

9. Fees and Paid Plans

At present, use of the Platform does not involve payments processed through the Platform itself. The Provider may in the future introduce paid plans, premium features or fees for certain services: in that case, the pricing terms, payment methods, duration, renewal and withdrawal conditions will be communicated separately and in advance, and activation of a paid plan will require the express acceptance of the person concerned. With regard to Consumers, the pre-contractual information and rights provided by the Italian Consumer Code (Legislative Decree 206/2005) will apply. No active free service will be converted into a paid service without prior notice and express consent.

Any payments owed by Users to Organizations for the latter's services (for example fees, subscriptions, lessons) remain governed exclusively by the relationship between the User and the Organization.

10. Service Levels, Maintenance and Warranties

The Provider undertakes to deliver the Platform with professional diligence. However, the Provider does not warrant that the Platform will be available continuously and free of interruptions or errors: availability may be affected by maintenance activities (scheduled or urgent), updates, failures, force majeure events or acts of third parties (including connectivity and infrastructure providers). Where reasonably possible, scheduled maintenance involving significant unavailability will be announced in advance.

In relationships with Business Customers, the Platform is provided "as is" and "as available", without warranties beyond those expressly set out in these Terms, to the extent permitted by law.

With regard to Consumers, the warranties and rights provided by mandatory provisions of law, including the Italian Consumer Code (Legislative Decree 206/2005), remain in any case unaffected: nothing in this Section excludes or limits those rights.

11. Limitation of Liability

11.1 Common Provisions

Nothing in these Terms excludes or limits the Provider's liability: (a) in cases of willful misconduct or gross negligence (Article 1229 of the Italian Civil Code); (b) for damage to life, health or physical integrity of persons; (c) in cases where the exclusion or limitation is not permitted by mandatory provisions of law.

11.2 Consumers

With regard to Consumers, nothing in these Terms limits or excludes the rights and remedies granted by mandatory provisions, including the Italian Consumer Code (Legislative Decree 206/2005). The limitations set out in Section 11.3 below do not apply to Consumers.

11.3 Business Customers

In relationships with Business Customers, and without prejudice to the limits set out in Section 11.1:

• the Provider shall not be liable for indirect or consequential damages, loss of profits, loss of goodwill or loss of business opportunities;
• the Provider's aggregate liability for damages arising from or connected with these Terms is limited, for each contract year, to the total fees paid by the Business Customer to the Provider in the twelve (12) months preceding the harmful event or, if higher, to EUR 500.00 (five hundred/00);
• the Provider shall not be liable for damages arising from improper use of the Platform, from content or data entered by the Business Customer or its users, or from the Business Customer's failure to comply with its own legal obligations (including its data protection obligations as data controller).

11.4 Relationships between Users and Organizations

The Provider is not a party to the relationships between Users and Organizations and is not responsible for the obligations undertaken by Organizations towards their own customers or members, nor for the quality, safety or lawfulness of the services offered by Organizations, without prejudice to any liability the law mandatorily places on the Provider.

12. Suspension, Termination and Withdrawal

12.1 Suspension

The Provider may suspend, in whole or in part, an account's access to the Platform: (a) with immediate effect, where there is just cause, such as a serious breach of these Terms, a use that compromises the security or integrity of the Platform or of third parties, or a legal obligation or an order of a competent authority; (b) in other cases of breach, after prior notice with a reasonable period to remedy it. Suspension is limited, as far as possible, to what is necessary and is lifted once the reasons that justified it cease to exist.

12.2 Termination by the Provider

The Provider may terminate the relationship with immediate effect where there is just cause (including a serious breach of these Terms). Outside cases of just cause, the Provider may withdraw from the relationship with reasonable notice, communicated at least 30 days in advance through the Platform or to the email address associated with the account.

12.3 Withdrawal by the User

Users and Organizations may withdraw at any time by closing their account through the features available on the Platform or by contacting the Provider at the contact details set out in Section 17.

12.4 Effects of Termination

Upon termination of the relationship, for whatever reason, the right of access to the Platform ceases. The export, return and deletion of personal data are governed by the Privacy Policy and, for Organizations, by the DPA, including the technical backup windows described therein. The provisions of these Terms that by their nature are intended to survive termination (including intellectual property, limitation of liability, governing law and jurisdiction) remain in force.

13. Changes to These Terms

The Provider reserves the right to amend these Terms. Substantial changes will be communicated with at least 30 days' notice before they take effect, through the Platform or to the email address associated with the account. If you do not wish to accept the changes, you may withdraw from the relationship before they take effect, as provided in Section 12.3. Continued use of the Platform after the changes take effect constitutes acceptance of the updated Terms.

14. Personal Data Processing

The processing of personal data connected with the use of the Platform is described in the Privacy Policy and in the Cookie Policy.

Where an Organization uses the Platform to manage the data of its own customers or members (including, where applicable, membership data and sports medical certificates), the Organization acts as data controller and the Provider as data processor pursuant to Article 28 of the GDPR (EU Regulation 2016/679), as set out in the DPA. The Organization is required to ensure the lawfulness of the processing for which it is controller, including the information notices to data subjects and the applicable legal bases.

15. Governing Law and Jurisdiction

These Terms are governed by Italian law.

• Consumers: for disputes with Consumer Users, jurisdiction lies with the courts of the place of residence or domicile of the Consumer, if located within the territory of Italy (Article 66-bis of the Italian Consumer Code, Legislative Decree 206/2005). Any further protections provided by mandatory provisions remain unaffected.
• Business Customers: for disputes with Organizations and other Business Customers, the Court of Vicenza shall have exclusive jurisdiction.

16. Alternative Dispute Resolution (ADR)

The Provider undertakes to seek an amicable resolution of any complaints: Users may write to the contact details set out in Section 17 and will receive a reply within a reasonable time. Consumers retain the right to resort to the alternative dispute resolution (ADR) procedures provided for by the Italian Consumer Code (Legislative Decree 206/2005), by applying to the competent ADR bodies, as well as the right to bring proceedings before the ordinary courts.

17. Contact Us

For any questions about these Terms, you can contact the Provider:

Email: app@chamelix.it

Address: ArizenLab S.r.l.s. — Via Padova 20, 36010 Zanè (VI), Italia

18. General Provisions

• Entire agreement: these Terms, together with the documents referred to herein (Privacy Policy, Cookie Policy and, for Organizations, the DPA), constitute the entire agreement between the parties in relation to the use of the Platform, without prejudice to any specific written agreements concluded with Organizations.
• Severability: the invalidity or ineffectiveness of individual clauses does not affect the validity of the remaining provisions.
• Assignment: you may not assign the contract or the rights arising from it without the Provider's written consent. The Provider may assign the contract in the context of corporate transactions (merger, acquisition, transfer of business or of a business unit), giving notice to you; for Consumers, mandatory provisions of law remain unaffected.
• No waiver: any failure by the Provider to exercise a right does not constitute a waiver of that right.
• Language: these Terms are drawn up in Italian and in English; in the event of any discrepancy, the Italian version prevails.

19. Clauses Subject to Specific Approval

Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, you declare that you have carefully read and specifically approve the following clauses: Section 10 (Service Levels, Maintenance and Warranties); Section 11 (Limitation of Liability); Section 12 (Suspension, Termination and Withdrawal); Section 13 (Changes to These Terms); Section 15 (Governing Law and Jurisdiction, limited to the exclusive jurisdiction of the Court of Vicenza for Business Customers); Section 18 (General Provisions, limited to the prohibition of assignment by the User).

It is understood that, with regard to Consumers, the clauses referred to above apply only within the limits permitted by mandatory provisions of law.

By using the Platform, you acknowledge that you have read and understood these Terms of Service.